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Frequently Asked Questions about Shipping

If you have any inquiries about a pre-existing or future order, please refer to the FAQ we have created! If you do not find your answer here, please feel free to contact our support email.

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Q: My order has arrived, but some of the items are missing.

A: Some of our products are shipped directly from our vendor, and aren't processed through our main warehouse. As a result, orders will sometimes arrive in separate parts. We will provide tracking numbers for all individual parts of the order. If you suspect that the contents have got lost, please contact our support email.

 

Q: I ordered some amount of time ago and haven't received any updates or tracking. Was my order forgotten?

A: If we do not have an item out of stock, we will hold your entire order until we source the item. We process all orders in the order we receive them

 

Q: How do I get a shipping quote?

A: Our site will automatically give you an approximate shipping cost on your order before bringing you to the finalization page.  Please go through with the check out process after entering your address and shipping options will be provided. 

 

Q: I just placed an order, how do I track the status of my shipment?

A: Our automated system will send you your tracking number(s) as soon as the label is created. For items and orders sourced directly from vendors, we provide tracking numbers as soon as they are given to us.

 

Q: I live near your main warehouse. Can I pick my order up locally to save on shipping?

A: We are located in Fremont, California, and provide local pickups whenever possible. Our pickup hours are 12:30 P.M to 7:30 P.M, Tuesday through Friday. For all local pickups, please contact our support email for scheduling and details about pre-arrival procedure

 

Q: My package was lost, damaged, or incorrect. What should I do next?

A: Although we package your orders carefully, accidents sometimes happen!  Please contact our support email and we will gladly take the necessary steps to help you out.